Our mission is to provide the best products and service to our customers at the lowest prices possible. We take great pride in our company and the products that we sell. Our online store is designed to provide you with a safe and secure environment to browse our product catalog. We are committed to provide the best experience possible. If for any reason you are not happy with your product or our service, please let us know. We strive for excellence.
Ordering & Payments
Placing an order is quick & simple. Once you have selected your items, add your order to the shopping cart. You will receive an email confirming your payment and what to expect next. Once your order has been submitted it can not be canceled.
All payments are processed through PayPal. Shipments can only be shipped to the address on your PayPal account. It is your responsibility to confirm your PayPal address. Having an unconfirmed PayPal address might delay shipping. All shipments must be sent to a physical address for U.S.A. residents ONLY.
We cannot ship to P.O. Boxes and a signature is required for all orders over $75.00!!!
All other products such as shampoos and conditioners are processed and shipped out within 2 days (Tuesday-Friday). Orders that are placed after 3 pm on Thursday, Friday and Saturday; may not be shipped until the following business day Tuesday. We are closed Sundays & Mondays.
Our primary shipping carrier is the United States Postal Service. All shipments are shipped based upon the weight and ship First Class or Priorty Mail. All orders will ship from Virginia State and can estimate 2 to 5 days for delivery. If you live in the area you can pick your order up when it is available during normal business hours. Please call prior too, to make sure items are in stock. Once your order has shipped, the United States Postal Service is responsible for packages. If a package is returned or undeliverable you will be subjected to all additional shipping charges, if it's your fault. The 2 to 5 days is an estimated delivery time and we are not responsible for any carrier delays due to weather conditions, holidays, natural disaster, or invalid address. . All packages shipped will receive a tracking number, which is added to the system within 24 hours. Because we strive for excellence, once we have a tracking number we will forwarded it to you as soon as possible. You will be responsible for tracking your package. However, if you have an issues with your package other than the incorrect product being sent, such as damage or missing content It is your responsibility to process a claim with USPS. The USPS guarantees up to $50 insurance on all priority mail shipments, if your order is over $50 "WE" try to ensure that each order has enough insurance to cover any claim that may need to be issued, based off the amount of shipping paid on the original order.
Upon receipt of your order, please inspect for accuracy immediately!
If you are unhappy with your order you have 3 days to contact us. Please do not return merchandise without informing Beautiful Textures first. We are not responsible for any order until it is agreed upon, a return authorization is issued and it is signed for at our facility. Until we sign for it, you are still responsible for the order. If it gets lost and gets further damage, we have not to process a claim. Please note, we only EXCHANGE orders and issue store credit. We DO NOT issue refunds!
Until we receive the order to assure it is our mishap you will be asked to pay for all shipping cost. Once the package is received, an exchange will be issued or a credit will be applied to your account. If it is something that we are responsible for we will issue you a credit to cover shipping as well.
Email: firstname.lastname@example.org (If you have to email us, we will respond within 24 hours.)
Phone: (757) 560-0873 / (We do not always answer calls while servicing clients. If you have to leave a voicemail, we will return your call within 24 hours.)
Hours: Sunday & Mondays: Closed / Tuesday - Friday: Hours vary between 10am - 5pm / Saturday: 9am - 2pm
Beautiful Textures Online Store's customer service goal is simple. We are committed to providing our customers total satisfaction every time; guaranteed!